Refund & Transfer Policy
Refunds
You'll receive a full refund, including fees, back to your original payment method within 5–10 business days. Refunds are processed automatically as soon as the event is marked canceled — you don't need to request anything.
Your ticket stays valid for the new date. There is no refund — your ticket carries over automatically to the rescheduled event.
All ticket sales are final. We do not offer refunds or exchanges for any other reason, including a change of mind, inability to attend, or travel issues. This is standard practice across the boxing industry — you are only entitled to a refund if we personally cancel the event.
Ticket Transfers
If you can no longer attend, you may transfer your ticket to someone else for free, up until 24 hours before the event.
How It Works
- Your original confirmation email includes a secure transfer link — no account or password required.
- Enter the recipient's email address and we'll send them a claim link.
- Once they claim it, they receive a brand-new ticket with a new QR code, and your original ticket is automatically invalidated.
- You can cancel a pending transfer at any time before the recipient claims it.
Restrictions
- Ringside/VIP-table and other premium ticket types may not be eligible for transfer, at our discretion. Eligible and ineligible tiers are shown on your transfer page.
- Each ticket can only be transferred once.
- Transfers cannot be reversed once a recipient has claimed the ticket.
- Transfers are not available within 24 hours of the event start time.
Refund Rights After a Transfer
If the event is canceled after a ticket has been transferred, the refund goes to the original purchaser — the person who paid for the ticket — not the transfer recipient.
Fraud Protection
Every transferred ticket is issued a fresh QR code, and the original code is deactivated the moment the transfer is claimed. This prevents duplicate entry attempts at the gate and protects both the sender and recipient from a lost or forwarded ticket being used by someone else.
Questions
If you have a question about a specific order, refund, or transfer, contact us at contact@MurasakiStonerSEG.com and include your order confirmation email so we can look it up quickly.