Privacy Policy
1. Who This Applies To
This Privacy Policy covers anyone who visits this website or purchases a ticket to a Murasaki Stoner Sports Entertainment Group event. We are the "data controller" of the information described below.
2. What We Collect
We do not use accounts or passwords. Instead, we collect only what's needed to sell you a ticket, get it to you, and let you use it:
| Data | Why we collect it |
|---|---|
| Email address | To send your ticket, QR code, receipts, transfer links, and event-status updates (like a cancellation or postponement). |
| Seat/ticket selection & order details | To assign your seat, generate your ticket, and check you in at the door. |
| Payment information | Card numbers are never seen or stored by us. Payments are processed entirely by Stripe, our payment processor. We only retain the resulting transaction/payment IDs needed to look up or refund an order. |
| Promo code usage | To apply discounts and prevent a code from being used more times than intended. |
| Door/staff sale records | When a ticket is sold in person, we record which staff member processed the sale for accounting purposes. |
| Phone number & SMS consent choices | Only if you submit our Contact page: your phone number and which text-message consent options you selected, so we can text you if (and only if) you've opted in. See Section 6 below. |
We do not require a phone number to buy a ticket — that's only collected if you choose to submit the Contact form. We do not use cookies, ad trackers, or analytics scripts to profile visitors.
3. How We Use Your Information
- To process your ticket purchase and deliver your ticket and QR code by email.
- To check you in at the venue by scanning your QR code.
- To process a refund if we cancel an event, per our Refund & Transfer Policy.
- To send transfer links if you or someone else initiates a ticket transfer.
- To respond to questions you send us directly.
4. Who We Share It With
We only share data with the vendors that make this website and its ticketing system work:
- Stripe — processes all payments and refunds. Stripe has its own privacy policy governing the payment details it handles.
- Render — hosts our backend server and ticket database.
- Netlify — hosts the public website you're reading this on.
- Google Fonts — loads the typefaces used on this site; Google may log basic request data (like IP address) when fonts are loaded, per Google's own policies.
- Our email provider — used to send ticket, transfer, and receipt emails.
We do not sell your information, and we do not share it with advertisers or data brokers.
5. Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
6. Messaging Program Terms and Conditions
- The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that includes discount codes, special deals, or texts promoting our products/services, depending on which program(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (702) 903-2399.
- You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at a.stonerjr@murasakistonerseg.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at a.stonerjr@murasakistonerseg.com.
7. How Long We Keep Your Data
We currently retain ticket, order, and transfer records indefinitely, for accounting, fraud-prevention, and event-history purposes. If you'd like your data deleted or have questions about a specific record, contact us using the details below and we'll review your request.
8. Passwordless Access
Because this site doesn't use accounts or passwords, access to your ticket and any transfer you initiate is controlled entirely through secure links sent to your email. Keep those emails and your inbox secure — anyone with access to a valid link can act on the associated ticket.
9. Your Choices
You can ask us at any time to tell you what data we have on file for a given order, correct an email address on file, or delete your record after an event has concluded. Email us and we'll take care of it directly, since we don't have a self-service account portal.
10. Children's Privacy
Our events and ticketing are intended for general audiences and this site is not directed at children. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy as our systems change. The "Last updated" date above reflects the most recent revision.
12. Contact Us
Questions about your data or this policy can be sent to contact@MurasakiStonerSEG.com.